Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with GLB International N.V. ("Operator"), which operates the online gambling services made available through goelbet.com for the Goal Bet version of the site (sportsbook, casino and related products). By creating an account or placing a bet you confirm that you have read, understood and agreed to these Terms. Effective date: 1 January 2025 (as updated from time to time).

Definitions

For the purposes of these Terms, the following definitions apply. Other terms may be defined contextually elsewhere in these Terms.

Operator: GLB International N.V., a company organised under the laws of Curaçao and licensed by Curaçao eGaming under master licence 1668/JAZ (sub-licensee), which provides the remote gambling services offered via goelbet.com for Goal Bet.
Website: The online gambling platform accessible through goelbet.com and any authorised mirror or mobile version that refers to these Terms.
User / Player / you: Any natural person who accesses the Website, opens an account and/or places a bet or wager.
Account: The personal online account opened in your name with the Operator on the Website, used to hold your balance and participate in games and betting markets.
Bet / Wager: Any stake placed by you with the Operator on a sporting event, virtual event, casino game or other outcome offered on the Website.
Bonus: Any promotional benefit, including but not limited to free bets, free spins, cashback, matched deposit offers, loyalty rewards or other incentives credited to your Account under specific promotional conditions.
Real Money Balance: Funds deposited by you or credited as winnings that are not subject to wagering requirements and are available for withdrawal (subject to these Terms and applicable laws, including anti-money laundering checks).
Bonus Balance: Funds and/or benefits credited as part of a Bonus which may be subject to wagering requirements, time limits, game restrictions and other conditions before conversion to Real Money Balance.
Games: All casino games, live-dealer games, slots, virtual sports and any other gaming content made available on the Website by the Operator or its third-party providers.
KYC (Know Your Customer): Identity, age, source-of-funds and other verification procedures carried out by the Operator in accordance with legal, regulatory and anti-money laundering obligations.
Restricted Jurisdiction: Any country or territory in which the use of the Website or participation in its services is illegal or not permitted under local law or the Operator's policies.
Grey-Market: A market, such as the United Kingdom in relation to this Website, where the Operator does not hold a local gambling licence (for example, a UK Gambling Commission licence) but nonetheless accepts players on a cross-border basis under its Curaçao licence.

Account Registration

Eligibility and Age Verification

Minimum age: You must be at least 18 years old, or older if the law in your country of residence sets a higher minimum age for online gambling, to open an Account or use the Website.
UK users: If you are resident in the United Kingdom, you acknowledge that the Operator is not licensed by the UK Gambling Commission (UKGC) and operates on an offshore, grey-market basis under its Curaçao eGaming licence 1668/JAZ. You are responsible for ensuring that accessing and using the Website is lawful under UK law as it applies to you in 2025 and beyond.
Proof of age: The Operator may request documentary evidence of your age and identity at any time (for example, passport, national ID card, driving licence or similar). Failure to provide satisfactory proof may result in suspension or closure of your Account and voiding of bets in accordance with applicable laws.

Account Creation Process

Registration details: To create an Account, you must complete the online registration form and provide accurate, complete and up-to-date information, including at least your full legal name, date of birth, country of residence, contact details and chosen login credentials.
Email and contact verification: The Operator may require you to verify your email address, mobile phone number or other contact details (for example, by clicking a confirmation link or entering a code). Until verification is completed, certain features (including deposits, bonuses or withdrawals) may not be available.
Single account policy: You may only open one Account with the Operator for Goal Bet on goelbet.com. Multiple or duplicate Accounts, or Accounts opened in the name of third parties, may be closed and any associated bonuses cancelled.

KYC, Source of Funds and Ongoing Monitoring

Verification obligations: In line with Curaçao regulatory requirements and international anti-money laundering and counter-terrorist financing standards, the Operator may conduct KYC checks when you register, before processing withdrawals, when you reach certain deposit or wagering thresholds, or whenever risk-based monitoring indicates this is necessary.
Documents and information: You may be required to provide, among other things, proof of identity, proof of address, bank or payment method statements, and source-of-funds documentation. The Operator may use third-party providers to verify your details.
Consequences of non-compliance: If you refuse or fail to provide requested information, or if the Operator reasonably suspects fraud, money laundering, terrorist financing or other unlawful conduct, it may suspend or permanently close your Account and withhold or freeze funds as required or permitted by law.

Account Security and User Obligations

Confidential credentials: You must keep your username, password and any other security credentials strictly confidential and must not share them with anyone. You are responsible for all activity carried out under your Account credentials until you notify the Operator of any suspected misuse.
Accurate information: You warrant that all information you provide is true, complete and not misleading, and you undertake to update it immediately if it changes (for example, change of address or payment details).
Third-party access: You must not permit third parties to use your Account, and you must not use the Account of any other person. The Operator may void bets, cancel bonuses and close Accounts where it reasonably believes that an Account is being used by a person other than the registered holder.

Betting & Gameplay Rules

General Betting Conditions

Offer and acceptance: A bet or wager is deemed accepted when it has been processed by the Operator's systems and appears in your betting history with a valid transaction identifier. Displayed odds and markets are invitations to treat and may be changed or withdrawn at any time before acceptance.
Minimum and maximum stakes: Each market and game may have specific minimum and maximum stake limits, as well as maximum payout limits. These are shown in the relevant betting interface or game rules. The Operator may adjust limits for individual players for risk-management or regulatory reasons.
Time of placement: Bets must be placed before the relevant event or game round has started, except where in-play or live betting is explicitly offered. Bets mistakenly accepted after an outcome is known or materially influenced may be voided.

Bet Settlement, Cancellation and Errors

Official results: Bets are settled based on the official results declared by the relevant governing body or event organiser and/or the results reported by the Operator's game providers. In the event of discrepancy, the Operator's records shall be decisive, subject to manifest error.
Palpable and technical errors: If a bet is accepted at clearly incorrect odds, markets, lines or game states due to obvious error, system malfunction or incorrect data feed, the Operator may declare the bet void or settle it at the correct odds in accordance with its internal error policy.
Event cancellation: Where an event is cancelled, postponed or abandoned, settlement will follow the specific sport, game or market rules published on the Website. Where no specific rule applies, the Operator may void affected bets and return stakes.

Gameplay Conduct and Use of the Website

Fair play: You must use the Website and participate in Games and betting markets fairly, solely for your own entertainment and without attempting to gain any unfair advantage, including through collusion, exploitation of bugs, automated software, scripts, bots or external tools.
Live casino and multiplayer etiquette: In live casino or multiplayer environments you must behave respectfully towards dealers, other players and staff. Abusive, racist, threatening, defamatory, sexually explicit or otherwise unacceptable language or behaviour is strictly prohibited and may lead to suspension or termination of your Account.
Chat rules: Any chat functionality on the Website must not be used for advertising, spamming, sharing personal data of others, promoting other gambling operators, coordinating betting strategies, or any unlawful purpose.

Prohibited Activities

Fraud and criminal conduct: You must not engage in any fraudulent or criminal activity, including but not limited to chargebacks, use of stolen payment methods, money laundering, terrorist financing, identity theft or misuse of third-party data.
Market manipulation: Collusion with other players, match-fixing, insider betting or any attempt to manipulate the outcome of events or the operation of Games is strictly prohibited and may be reported to relevant authorities.
Responsible play: You acknowledge that gambling involves financial risk and that you should only bet money you can afford to lose. Tools or information about responsible gambling and self-control are provided on the Website; you are encouraged to consult these resources and seek help if gambling ceases to be entertainment.

Bonus Terms

Bonus Availability and Activation

Offer-specific conditions: Bonuses and promotions made available on Goal Bet via goelbet.com are subject to the specific terms and conditions described in each offer. These may include eligibility criteria (for example, country, payment method, minimum deposit or bet), time limits and maximum benefit caps.
Opt-in requirements: Some promotions require an explicit opt-in (for example, selecting the offer in the cashier or entering a bonus code) before a deposit or bet is placed. If you fail to follow the stated activation procedure, you may not be entitled to the Bonus.
Account verification: The Operator may require that your Account be fully verified (including KYC checks) before granting or allowing the withdrawal of any Bonus-derived winnings.

Wagering Requirements and Bonus Use

Turnover conditions: Unless stated otherwise in the specific offer, Bonus funds and free-spin winnings are subject to wagering requirements. The exact wagering multiplier, the games that contribute towards it and the contribution percentages are detailed in the relevant promotion description.
Timeframes: Bonuses may only be available or valid for a limited period (for example, a specified number of days from crediting). If the wagering requirements are not met within the stated timeframe, the Bonus and any associated winnings that have not converted to Real Money Balance may be forfeited.
Game restrictions: Certain Games or bet types may be excluded from contributing to wagering requirements or may contribute at a reduced rate. These restrictions are set out in the Bonus-specific terms and may be updated periodically in 2025 and thereafter.

Prohibited Bonus Practices

Abuse and irregular play: Bonus abuse, including using multiple Accounts, colluding with other players, hedging bets, placing minimal-risk wagers or manipulating Game outcomes to meet wagering requirements without genuine risk, is prohibited.
Payment method restrictions: Some payment methods (including certain e-wallets or crypto-currencies) may be excluded from Bonus eligibility. Any such restriction will be stated in the specific promotion terms or in the general Bonus policy on the Website.
Bonus cancellation: The Operator may, acting reasonably, withhold, reclaim or cancel Bonuses and any associated winnings if it has grounds to believe that you have breached these Bonus Terms or engaged in abusive or fraudulent activity. Any such action will be taken in line with applicable law and, where required, with regulatory reporting.

Combination of Promotions

Single promotion at a time: Unless explicitly allowed, only one Bonus or promotion may be active on your Account at any given time. Where multiple promotions are available, you may be asked to choose which one to activate.
Priority and conflicts: In the event of conflict between Bonus-specific conditions and these general Bonus Terms, the Bonus-specific conditions will prevail to the extent of the inconsistency.
Changes to promotions: The Operator may withdraw, modify or replace Bonuses or promotional campaigns at any time, provided that such changes do not adversely affect Bonuses already accepted by you, except as required by law or to prevent fraud, error or abuse.

Payments & Withdrawals

Deposits

Payment methods: The Website may support a range of deposit methods, which can include payment cards, bank transfers, e-wallets and, where permitted, crypto-currencies. The currently available methods, along with any method-specific limits or fees, are displayed in the cashier section.
Ownership of funds: You may only use payment instruments (cards, accounts, wallets or crypto addresses) that are registered in your own name. The Operator may request evidence of ownership and may reject or refund deposits made from third-party accounts.
Deposit limits: Minimum and maximum deposit limits apply per transaction and/or per period, and may differ depending on the selected method and your verification status. You may also be able to set your own deposit limits for safer gambling purposes.

Withdrawals

Verification before payout: Withdrawals are subject to successful completion of KYC, anti-money laundering checks and any other regulatory or risk-based reviews. The Operator may request additional documents before processing a withdrawal, particularly where cumulative deposits or winnings are substantial.
Method of withdrawal: Wherever reasonably possible, withdrawals will be processed to the same payment method originally used for deposits. If this is not feasible, the Operator may propose an alternative method compliant with its policies and applicable regulations.
Processing times: Indicative withdrawal processing times, which may vary by method and verification status, are shown in the cashier section. External factors, such as payment-provider delays or additional checks, may extend these timeframes.

Fees, Chargebacks and Currency

Transaction fees: The Operator may charge reasonable fees for certain deposit or withdrawal methods, currency conversions or repeated payout requests. Any such fees will be disclosed in the cashier or during the transaction process.
Chargebacks: If you dispute a transaction or initiate a chargeback without valid legal or contractual grounds, the Operator may suspend or close your Account, recover any associated costs and, where appropriate, report the matter to relevant authorities.
Currency: The default Account currency and any permitted alternative currencies are displayed on the Website. Currency conversion rates are determined by the Operator or its payment processors and may include a margin over the prevailing market rate.

Refunds, Reversals and Player Fund Protection

Refunds and bet reversals: Refunds of deposits or reversals of settled bets are only granted at the Operator's reasonable discretion or where required by law or regulation (for example, in cases of manifest error or technical malfunction), and always in line with responsible gambling and anti-money laundering obligations.
Player fund status: Player funds are not held in a segregated or trust account and are not protected by any statutory compensation scheme. In the event of the Operator's insolvency, you may lose some or all of the funds held in your Account.
Certification and safeguards: As of January 2025, the Operator has not publicly indicated that it holds independent auditor certifications (such as eCOGRA) or additional player-fund protection mechanisms. You are strongly advised to consider this when deciding whether and how much to deposit, and to verify the current status via the Curaçao licence validator link displayed on the Website.

Limitation of Liability

Operator Responsibilities

Fair operation: The Operator aims to provide a fair, transparent and secure gambling environment and uses third-party certified software and random number generators (RNGs) supplied by its game providers. Game rules and payout tables are made available within each Game or on the Website.
Accuracy of information: The Operator takes reasonable care to ensure that event information, odds, results and account balances displayed on the Website are accurate. However, minor discrepancies or delays may occur due to technical or human error.
Security: The Operator employs reasonable technical and organisational measures to protect your data and Account. Nevertheless, no system is entirely free of vulnerabilities, and you acknowledge that residual risks cannot be eliminated completely.

Exclusions and Limitations

Indirect losses: To the fullest extent permitted by applicable law, the Operator shall not be liable for any indirect, consequential or special loss or damage, including loss of profits, business, data, goodwill or opportunity, arising from your use of the Website.
Technical failures: The Operator is not responsible for any loss or damage resulting from failures of telecommunications, power, networks, equipment, software, data feeds or third-party systems, provided it has acted with reasonable care and skill.
Liability cap: Subject to the paragraph below, the maximum aggregate liability of the Operator to you in respect of any single incident or series of related incidents shall not exceed the higher of: (a) the amount of the bet or wager that gave rise to the relevant claim; or (b) the amount of funds actually held in your Account at the time of the incident.

Mandatory Protections

Non-excludable rights: Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law, including mandatory consumer protection laws that may apply to you as a UK resident.
Local consumer laws: If you are a consumer resident in the United Kingdom or another jurisdiction with mandatory consumer rights, these Terms are intended to comply with those rights and are to be read as subject to them. In case of conflict, your mandatory local rights will prevail.

Intellectual Property Rights

Ownership of Content

Proprietary rights: All intellectual property rights in and to the Website, including but not limited to software, source code, databases, graphics, logos, trademarks (including "Goal Bet"), domain names (including goelbet.com), text, audio and video material, belong to the Operator or its licensors and are protected by copyright, trademark and other intellectual property laws.
Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for your own non-commercial entertainment in accordance with these Terms.

Restrictions on Use

No unauthorised copying: You may not copy, reproduce, distribute, publish, display, transmit, adapt, modify, create derivative works from, sell, rent, lease, sublicense or otherwise exploit any part of the Website or its content without the prior written consent of the Operator or the relevant rights holder.
No reverse engineering: You may not reverse engineer, decompile, disassemble or otherwise attempt to obtain the source code of the Website's software, except to the limited extent expressly permitted by applicable law and only after prior written notice to the Operator.
No automated access: Use of automated systems or software (bots, crawlers, scrapers or similar tools) to access, extract or harvest data or content from the Website for any purpose is prohibited unless expressly authorised in writing by the Operator.

Privacy & Data Protection

Privacy policy: All personal data collected and processed by the Operator in connection with your use of Goal Bet on goelbet.com is handled in accordance with the Operator's Privacy Policy, which forms part of these Terms and is available on the Website.
Data protection laws: The Operator processes your personal data in line with applicable data protection laws, which may include the EU General Data Protection Regulation (GDPR) and the UK GDPR/UK Data Protection Act 2018 where these apply to UK residents. The Privacy Policy explains the purposes, legal bases, retention periods, recipients and your rights, including rights of access, rectification and erasure.
Security measures: Appropriate technical and organisational measures are used to protect your personal data against unauthorised access, disclosure, alteration or destruction, taking into account the nature of the data and the risks involved.

Changes to Terms

Updates and Notification

Right to amend: The Operator may amend these Terms from time to time, for example to reflect changes in law or regulation (including developments in UK gambling and consumer law through 2025 and beyond), changes in its business practices, introduction of new products or for security reasons.
Notification methods: Material changes will, where reasonably practicable, be notified to you via one or more of the following: a notice on the Website, a pop-up or banner when you log in, or email to the address registered on your Account.
Effective date of changes: Unless otherwise stated, changes take effect from the date specified in the updated Terms. Continued use of the Website after that date constitutes your acceptance of the revised Terms.

Your Options in Case of Disagreement

Review responsibility: It is your responsibility to review these Terms periodically. The current version is always available on the Website and supersedes any previous version.
Right to discontinue use: If you do not agree with any updated Terms, you must stop using the Website, close your Account and, where permitted by law and these Terms, request withdrawal of any remaining Real Money Balance, subject to verification and applicable rules.

Termination & Suspension

Termination by the User

Voluntary closure: You may close your Account at any time by following the instructions on the Website or by contacting customer support. The Operator may require reasonable steps to verify your identity before closing the Account.
Withdrawal of remaining funds: Upon closure, any Real Money Balance will, where lawful and feasible, be returned to you via an appropriate payment method, subject to KYC completion and anti-money laundering checks. Bonuses and Bonus Balances may be forfeited unless otherwise required by applicable law.

Suspension and Termination by the Operator

Grounds for action: The Operator may suspend or terminate your Account, freeze funds, cancel bets and/or void Bonuses where it has reasonable grounds to believe that you have breached these Terms, engaged in fraud or criminal conduct, allowed third-party access, attempted to circumvent geographic or regulatory restrictions, or where required by law or regulatory authorities.
Risk and compliance: The Operator may also suspend or restrict your Account for risk-management, responsible gambling, anti-money laundering or sanctions-screening reasons, including where unusual or suspicious transaction patterns are detected.
Notice: Where permitted by law and not prejudicial to investigations or regulatory requirements, the Operator will use reasonable efforts to notify you of the reasons for suspension or termination and of any steps you may take to seek reinstatement or withdrawal of funds.

Consequences of Termination

Funds on Account: In the event of termination, your entitlement to any funds in your Account will be determined in accordance with these Terms, applicable laws and any directions of regulatory or law-enforcement authorities. Funds reasonably believed to be connected with unlawful activity may be withheld or forfeited.
Continuing obligations: Provisions of these Terms that by their nature are intended to survive termination (including those relating to intellectual property, limitation of liability, governing law and dispute resolution) shall remain in effect.

Governing Law & Jurisdiction

Applicable Law

Curaçao law: These Terms and your relationship with the Operator in connection with Goal Bet on goelbet.com are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your country of residence.
UK residents: If you are resident in the United Kingdom, you acknowledge that the Operator holds an offshore Curaçao eGaming licence (1668/JAZ) and is not authorised or regulated by the UK Gambling Commission. As a result, you do not benefit from UK-specific protections such as GamStop self-exclusion across all licensed operators, UK-mandated fund-segregation categories or UK-approved alternative dispute resolution schemes, unless separately provided by the Operator.

Dispute Resolution

Internal complaint handling: If you have a complaint, you should first contact customer support using the channels indicated on the Website, providing full details of the issue. The Operator will investigate and respond within a reasonable timeframe, normally in line with its internal complaints policy.
External escalation: Where required by applicable law or where the Operator voluntarily appoints an independent alternative dispute resolution (ADR) body, details of any such ADR scheme will be provided on the Website. Participation in ADR may be subject to eligibility criteria and does not restrict your right to pursue claims in court.
Courts of Curaçao: Subject to any mandatory rights you may have as a consumer in your country of residence, any dispute arising out of or relating to these Terms, their subject matter or formation shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.

Regulatory Status and Player Responsibilities

Licence verification: You are encouraged to verify the current status of the Operator's Curaçao eGaming licence 1668/JAZ using the official validator or seal link displayed in the footer of goelbet.com. Licence status and regulatory conditions may change after January 2025.
Legality of use: You are solely responsible for determining whether your use of the Website complies with the laws applicable to you, including those of the United Kingdom if you are a UK resident. The Operator does not provide legal advice and accepts no liability if you use the Website in breach of local laws.

Contact Information

Customer Support

Primary contact channels: The most up-to-date customer support contact details for Goal Bet on goelbet.com, including any available email addresses, live chat and web contact forms, are published on the "Contact" or "Support" sections of the Website.
Support availability: Information on support hours, response times and languages offered is provided on the Website and may be updated from time to time through 2025 and beyond.

Legal and Regulatory Correspondence

Registered operator: GLB International N.V., a company registered in Curaçao, is the legal entity responsible for operating the Website under Curaçao eGaming licence 1668/JAZ. The full registered office address is as stated in the current licence certificate, which can be accessed via the official licence validator link displayed on goelbet.com.
Written communications: Any formal legal notices or regulatory correspondence should be sent using the contact details indicated for legal or compliance matters on the Website. Where an email address or postal address for such communications is specified online, you should use that address and retain proof of sending.

Important notice for UK users (summary): Goal Bet on goelbet.com is operated under an offshore Curaçao licence and is not licensed or regulated by the UK Gambling Commission. Player fund protection, dispute resolution mechanisms and responsible gambling tools may therefore differ from those required of UK-licensed operators. You should carefully assess these Terms, the available safeguards and your own legal position under UK law before choosing to deposit or play.